Your privacy matters to us. This page explains what personal data GCash Jili collects, how we use and protect it, and what rights you have as a player in the Philippines. Please read this policy carefully before creating an account or using our platform.
When you register and use GCash Jili, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, mobile number, email address, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, GCash account references, and game activity logs to ensure accurate account management and regulatory reporting. Device and technical data — including your IP address, browser type, operating system, and session timestamps — are automatically recorded each time you access the platform, whether on mobile or desktop. If you contact our support team, we retain records of those communications to help resolve disputes and improve our service quality. All information collected is limited to what is genuinely needed; we do not collect sensitive personal data beyond what is required for account verification and payment processing under applicable Philippine law.
GCash Jili uses your personal information primarily to create and manage your player account, process deposits and withdrawals via GCash and other supported payment channels, and verify your identity in line with our licensing obligations in the Philippines. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Aggregated and anonymised usage data helps us improve the platform experience — for example, understanding which games are most popular among Filipino players or identifying technical issues on mobile devices. With your consent, we may send you promotional communications about new games, bonuses, or platform updates; you can opt out of these at any time by contacting [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we do not sell, rent, or trade your information to any third-party marketing companies.
We share your personal data only with trusted service providers who are strictly necessary for the operation of GCash Jili, including licensed payment processors that handle GCash transactions, identity verification providers, and cloud infrastructure partners who store data securely on our behalf. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using it for any purpose beyond the specific service they provide to us. In certain circumstances, we are legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts — for example, in response to a valid legal order or as part of an anti-money laundering investigation. We will notify you of any such disclosure where we are legally permitted to do so. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place, and we will always inform you if such a transfer becomes necessary.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, to request corrections if any details are inaccurate or outdated, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. You also have the right to object to certain types of processing, to withdraw consent for marketing communications at any time, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please send a written request to [email protected] with your registered account details and a clear description of your request; we will respond within the timeframe required by applicable law. We take all data rights requests seriously and will never penalise you for exercising your legal rights as a Filipino data subject.
GCash Jili retains your personal data for as long as your account remains active and for a minimum of five years after account closure, in line with Philippine anti-money laundering regulations and gaming licence requirements. After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. We review this Privacy Policy regularly and will update it whenever there are material changes to how we collect, use, or protect your data. When significant changes are made, we will notify registered players by email and publish the updated policy on this page with a revised effective date. Continued use of the GCash Jili platform after the effective date of any update constitutes your acceptance of the revised policy. If you have any questions about this policy or how your data is handled, please visit our FAQ page or contact our support team directly at [email protected].
GCash Jili is committed to protecting the privacy of every Filipino player on our platform. If you have questions about your data rights or want to review our full terms, visit the FAQ page or check our Terms and Conditions. Ready to play? Join thousands of players across the Philippines today.